Privacy Policy

Effective Date: September 15, 2025

Introduction

SmartCrew HQ ("SmartCrew", "we", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website. By using our website, you agree to the collection and use of your information as described in this policy.

This Privacy Policy is intended to be clear and transparent. Importantly, we do not use any third-party analytics or advertising services – your information stays within SmartCrew HQ. Our website is also not intended for children under 13, and we do not knowingly collect personal information from anyone under the age of 13.

Information We Collect

We only collect personal information that you knowingly provide to us, as well as some information automatically collected when you interact with our site.

Personal Information You Provide: When you fill out forms or communicate with us, you may provide certain information, such as:

• Name (first and last)
• Email address
• Phone number (if you choose to provide it)
• Company name or other business details (if applicable)
• Any other information you choose to give us (for example, contents of a message you send)

Providing this information is voluntary, but it may be necessary to receive certain services. For example, we need your email address to send you a demo link or respond to an inquiry you submit.

Information Collected Automatically: When you visit our site, we may collect basic technical information automatically to help us understand usage and to secure our site. This can include your IP address, browser type, device information, pages visited, and the date/time of your visit. We collect this data through cookies and similar tracking technologies (see the Cookies and Tracking Technologies section below). This information does not directly identify you by name and is used only for internal analytics and to improve your experience on our website.

How We Use Your Information

We use the information we collect for purposes consistent with the reasons you provided it to us, including:

• To Provide and Improve Our Services: We use your information to deliver the services or information you request. For example, if you join our waitlist or request a demo, we will use your name and email to send you the materials or links you asked for. We may also use your feedback or interactions to improve SmartCrew HQ’s platform and offerings.
• To Communicate with You: We may use your contact information to send important notices or updates about SmartCrew HQ. This includes responding to inquiries you send us, sending confirmation emails for sign-ups, and (if you have opted in) sending occasional news about product updates or special offers. We will not spam you – communications will be relevant, and you can opt out of promotional messages at any time.
• For Site Analytics and Enhancement: We use aggregate, non-personal data (such as overall website traffic numbers or general usage patterns) to understand how our site is used and to make improvements. This analysis is done in-house and does not identify individual users. It helps us troubleshoot issues, optimize navigation, and ensure our content is helpful to visitors.
• To Ensure Security and Compliance: We may use information (including IP addresses and server logs) to maintain the security and integrity of our website. This helps us prevent fraud, abuse, or unauthorized access to our systems. Additionally, we may use your information to enforce our Terms of Service or to comply with applicable laws and legal obligations.

No Third-Party Sharing: SmartCrew HQ does not sell, rent, or share your personal information with third parties for their own marketing purposes. We also do not utilize external analytics platforms or advertising networks that collect personal data from our users. In other words, the information you provide stays within our company and is used only for the purposes described in this policy. The only exceptions to this rule would be in special circumstances where disclosure is required: for example, if we are compelled by law to disclose data (such as in response to a valid legal subpoena or government request), or if disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud. In any such case, we would only share the minimum information necessary and in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a smooth user experience and to collect basic analytics information. We do not have a separate cookie policy page, so we describe our cookie practices here.

What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your browser and remember certain information (such as user preferences) over time. Cookies can be "session" cookies (which are deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).

How We Use Cookies: SmartCrew HQ uses cookies for purposes such as:

• Essential Functions: Some cookies are necessary for our website to function properly. For example, they may be used to remember your input on a form as you navigate between pages, or to keep you logged in (if our site offers account login features). These cookies enable core functionality and without them the site may not operate correctly.
• Preferences and Convenience: We may use cookies to remember any preferences you set on our site to enhance your experience. For instance, if our site allows you to choose a language or toggle certain settings, a cookie might save those preferences so you don’t have to set them every time you visit.
• Analytics: We might use our own first-party analytics cookies to understand how visitors use our site (e.g., which pages are visited most, how long people stay on a page). This information is collected in an aggregated and anonymous form – it does not identify you personally. The insights we gain from analytics cookies help us improve website performance and content. (Note: We do not use Google Analytics or any similar third-party analytics services, so your data is not being sent to outside analytics providers.)

No Third-Party Cookies: We do not use third-party cookies or trackers on our site. This means we do not embed cookies for advertising networks, social media platforms, or external data analytics companies. All cookies that our site sets are first-party (coming directly from SmartCrew HQ) and are used solely to support the functionality described above. Because of this, when you visit our site, you should not see cookies used for third-party advertising or cross-site tracking.

Your Choices Regarding Cookies: You have the ability to control or limit how cookies are used on your browser. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to alert you when a cookie is being placed on your device. Please be aware that if you disable cookies entirely, some parts of our website may not work properly. For example, essential functions (like form submissions or preference settings) might be affected. However, you will still be able to view most content on our site even with all cookies disabled.

If you do not want to receive cookies, you can also delete cookies that have already been set through your browser settings. For more detailed information on managing cookies, you can check your browser’s help documentation. (Note: Our site does not currently respond to "Do Not Track" signals, but since we do not engage in cross-site tracking or advertising, your browsing on SmartCrew HQ is not profiled for advertising purposes.)

Data Security

We take the security of your personal information seriously. SmartCrew HQ implements reasonable administrative, technical, and physical safeguards to protect the information you provide. This includes using encryption and secure protocols when transmitting sensitive data, and limiting access to personal information to only those employees or agents who need it to perform their work. We regularly update our systems and train our staff on privacy and security practices to help prevent unauthorized access, data loss, or disclosure of your information.

However, please understand that no method of transmitting data over the Internet or storing data electronically is completely secure. While we strive to protect your personal information and use industry best practices, we cannot guarantee absolute security. You share information with us at your own risk.

In the unlikely event of a data breach or security incident that affects your personal information, we will act promptly to contain the issue and will notify you as required by applicable law. We may also post a notice on our website if appropriate. We are continuously improving our security measures to protect your data as effectively as possible.

Your Rights and Choices

We believe you should have control over your own personal information. Depending on your jurisdiction and our internal policies, you may have certain rights and choices regarding the information you provide to us. We honor the following rights and choices for all users as a matter of good practice:

• Access and Update: You have the right to request access to the personal information we hold about you. If you want to know what information we have about you, or if you believe that any of your information is incorrect or incomplete, you can contact us and we will be happy to assist. We can provide a summary of your data and update/correct any inaccuracies. For example, if you need to change the email address or name we have on file, let us know and we will update it.
• Opt-Out of Communications: If you have signed up to receive marketing communications or newsletters from SmartCrew HQ, you can opt out at any time. To stop receiving promotional emails, simply click the "unsubscribe" link included at the bottom of those emails, or contact us with your request. Once you opt out, we will remove you from our marketing list. (Please note that even if you opt out of marketing messages, we may still send you important administrative or transactional communications, such as an email to respond to a specific inquiry you sent, or a notification about an update to our policy, if necessary.)
• Data Deletion: You can request that we delete the personal information we have about you. If you no longer want us to hold your data (for instance, if you signed up for a waitlist and changed your mind), please contact us and we will delete your name, email, and any other personal details from our records. Keep in mind there may be instances where we are required to retain certain information for legal or operational purposes (for example, records of transactions or communications might be kept for accounting or legal compliance). If we cannot delete some data for such reasons, we will let you know. Otherwise, we will honor your request and erase your personal data.
• Cookies Management: As described in the Cookies section above, you have choices about how cookies and tracking technologies are used when you interact with our site. You can adjust your browser settings to refuse cookies or remove cookies. Additionally, if you do nothing but continue to use our site, we interpret that as acceptance of our limited use of cookies (since our cookies are all strictly for functionality or analytics). If you choose to disable cookies, our site will still be accessible, though certain convenient features might not work. We do not use any third-party tracking, so you do not need to separately opt out of advertising cookies on our site.

If you wish to exercise any of these rights or have questions about your choices, please contact us (see the Contact Us section below). We will do our best to accommodate your request and will respond within a reasonable timeframe. There is no fee for making such requests; we want you to feel comfortable and in control of your data.

International Users

SmartCrew HQ operates its website from the United States, but it is accessible to users around the world. If you are visiting our site from outside the United States, please be aware that any information you provide will be transferred to and processed in the United States (or in any other country where our servers or service providers are located). The data protection laws of the United States may differ from those in your home country, and your information may become subject to U.S. law.

By using our website or providing us with your information, you consent to the transfer, storage, and processing of your personal data in the United States as described in this Privacy Policy. We will handle your information in accordance with this policy no matter where it is processed, and we will take appropriate measures to protect your privacy.

If you are an international user and have specific concerns about how your data is handled or need more information about cross-border data transfers, please contact us. We value the privacy of all SmartCrew HQ users worldwide and will do our best to address your questions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this policy document. Any updated Privacy Policy will be posted on this page, and by continuing to use our website after such changes are posted, you acknowledge and agree to the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make any material changes (significant changes) to how we collect or use personal data, we may provide a more prominent notice of the update — for example, by posting a notice on our homepage or, if we have your email on file, sending you an email notification. This way, you have the opportunity to review the changes and discontinue using the site if you do not agree with them. Your continued use of SmartCrew HQ’s website following the posting of an updated Privacy Policy will indicate your acceptance of the revisions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help and aim to address any privacy-related issues promptly and transparently.

Contact Information:
Email: privacy@smartcrewhq.com

(If you prefer to contact us by mail, please send an email request for our mailing address, and we will provide the appropriate contact information.)

We will respond to your inquiries as soon as reasonably possible. Your privacy is extremely important to us, and we welcome any feedback or questions you may have about our privacy practices.

Thank you for trusting SmartCrew HQ. We are dedicated to protecting your personal information and providing a safe, secure experience for all our users.